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Delivery charges/customer service
Ellerslie Flowers has 11-years experience in web-based selling of fabulous first grade flowers and the highest quality of chocolates. For for hospitals, retirement villages and bereavements we suggest to arrange and present them in a vox box which is like a vase ( surcharge $ 5 ). We have found that this is convenient and requires no additional hassle for the recipient. They can simply enjoy the flowers as they are. We accept orders from anywhere in the world for free delivery Auckland wide when ordered before 1 pm. After 1 we can arrange an urgent tonight delivery for just a $ 5 surcharge. We can always book it in for the next day and that will be with no extra charge.All mayor credit cards are accepted. your information is safe. We use the latest technology to make sure that your credit card details are safe to do so. you will be taken to the ASB Bank website to put your credit card details in and they are not saved any where. We also promise you that we do not sell, or hand over any of the information you give us.
We are web-based 24 hours, 7 days a week and have 5 courier pick-ups weekdays or ask us about an express courier ( min surcharge $ 15 weekdays only) Phone (09) 525 1557 (09) 815 1547 Fax (09) on request Lines open
Email. info@ellerslieflowers.co.nz Our guaranteeWe stand by our service, our products and our customers.We provide a 100% guarantee. We promise to: • take the utmost care in processing your order • take the utmost care in selecting and preparing your fresh flowers • deliver in the time frame agreed • deliver flowers fresh & in luscious condition. If you should experience any problems, please call us immediately. So that we can exchange the flowers when they have been damaged. We do need the damaged flowers to be returned with there wrapping etc ( conditions may apply) Ellerslie Flowers - Terms and Conditions By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Ellerslie Flowers may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended. Same Day Delivery Monday to Friday Same day FREE delivery by Ellerslie Flowers is guaranteed on orders placed before 1pm that day for business and residential. On A very rare occasion it could happen that our courier can not make the deadline for the closer of business,the courier will be in contact to arrange an other delivery address of no extra charges to you. For Residential addresses we can take orders till 3 pm. Same day urgent tonight delivery will have a surcharge of $ 5. And will be delivered that night between 6 and 8 pm not available in the weekend. Flower orders can be taken after hours but delivery will take place as soon as possible delivery times can not be guaranteed. ( urgent courier is available please give us a call for details.( surcharge apply depending where the delivery is going) Saturday Same day delivery by Ellerslie Flowers is available on orders placed before 1 pm that day. Same day delivery can be available on orders placed after these times, but it is not guaranteed. please give us a call Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed. Please also note: We can not guarantee Sunday deliveries, however we will always try our very best to get it there as requested. Privacy Policy Ellerslie Flowers is committed to the protection of personal information in compliance with National and International Privacy laws. Ellerslie Flowers will maintain the integrity of data collection, use, disclosure, accuracy, security, openness and access for you to your personal information. Credit Card Security This web site is secured using Pay station which takes you to the ASB bank to arrange payment.Is is important to wait till you come back to our website to confirm your order. This ensures that all information sent to Ellerslie Flowers via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly: Click on the gold padlock on the bottom left of the screen to bring up details of the SSL certificate. Substitution Policy Images found on this site are used as guides only and may not be exactly the same as the final product. Ellerslie Flowers reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers nationwide. When Ellerslie Flowers receives an order, every effort will be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Ellerslie Flowers Selection Guide . Recipient "Not at Home" Ellerslie Flowers is not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery. We need a contact phone number on the order form, Ellerslie Flowers may contact the recipient to check and to attempt to deliver the gift at a later time. If there is no phone number provided on the order form, Ellerslie Flowers will attempt to deliver the gift on the specified delivery date. If the recipient is not at the location when the delivery is made, Ellerslie Flowers will try to leave the flowers/gift at a save place. Additional delivery charges may apply if Ellerslie Flowers has to deliver the gift more than once when there is not a save place to leave it. Fees and Charges Ellerslie Flowers includes all fees and charges in the value shown on our websites. You will pay no more than what you see on the product/catalogue pages and check out page.We won't add anything on on the last step of the shopping cart! And will be in contact if more funds are required. By declining of visa cards there can be a $ 10 if we can not process your order. Non-Deliveries Ellerslie Flowers will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs Recipient refuses to accept delivery of the gift Address provided is incorrect Occupants are not at the location/or just left. Our entry is unsafe for the courier ( dogs etc ) If one of these instances occurs, we may judge that the delivery can not be made. Costs made are for the customer. Cancellations Ellerslie Flowers cannot cancel any order that has already been made up, even if Ellerslie Flowers has not delivered the order. If the cancellation request is made before make up, then Ellerslie Flowers may be able to cancel the order. However, Ellerslie Flowers cannot guarantee that the order can be cancelled. Refunds Is not normally Ellerslie Flowers policy to refund the price of the product. Time is of a premium because we buy only the freshest of flowers on the market and therefore very time sensitive. And there we try to deliver as quickly as courier availability allows. However, as every customer and gift are individual, (and therefore may require a decision on a case-by-case basis), please contact Ellerslie Flowers so we can determine the best solution to the problem. Ellerslie Flowers is also able to provide other solutions, such as resending a gift, voucher or resending a different gift of the same value. Corresponding by emails and use of photomaterial always speed up your query because our phone lines are often busy. |